Southeast Motorsports LLC Bikes are shipped freight from Lebanon, TENNESSEE warehouse, if your address is residential the freight company will contact you a few days prior to the delivery date noted. Please answer calls from our contact numbers as it will only delay your delivery. Call once you get the number and setup a date/time as to when they can deliver, it’ll ensure a simple delivery and no waiting. Bikes are shipped freight and require signature, no exceptions as we’re dealing with a bit of money per order.
We offer a 30-day return policy. you will incur a 25% restocking fee. Please send an email with your order details/reason for return and wait for RMA.
The returned merchandise must be in its original condition and accompanied by a copy of the original receipt included in your order, as well as the RMA number; otherwise the return will not be honored.
Original condition means that there are no scratches, marks or blemishes on the product and the security tags are still attached. The product must not have been sized or altered in any way.
Bulk orders through the website may be cancelled as we see fit, credit card fees are very high and we may move your order from the site/credit card to ACH. We try to allocate units to everyone and not just one person or entity.
We at Southeast Motorsports LLC make every effort to ensure that the images of the items on our retail website are as accurate as possible. However, as items can change over time, please be aware that the images you see on our site may not be exact when you receive the item. We do our best to keep the images updated.
Returns
- Damaged Box or Damaged Product: If you receive damaged or incorrect item(s), contact a Customer Support no later than 30 business days of receipt of your shipment to make the necessary corrections. If there is extensive damage to the box, refuse delivery contact Customer Support.
- Refusal of Delivery: If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping cost incurred by Southeast Motorsports LLC. Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price(s) minus the shipping cost of shipping the package to you.
- Incorrect Shipping Address Provided: Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be reshipped will be subject to a reshipping fee. If the package is returned and customer has not contacted a customer support the order will then be refunded back to the original form of payment.
- Pre-orders: Will be charged in full at the time of the order, if a cancellation is needed at anytime we can process the refund right away.
INCIDENTS DURING SHIPPING/TRANSIT
Once the package has left the Southeast Motorsports LLC warehouse and is in the hands of the shipping carrier, Southeast Motorsports LLC will no longer be held liable for any incident that may occur during transit.
PRIVACY & SECURITY
Southeast Motorsports LLC takes precautions to protect our users’ information. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the Secure Socket Layers (SSLs)encryption software. While on a secure page, such as our order form, a lock icon appears on the bottom of your Web browser. When you are not on a secure page, no lock icon will appear.
CHANGES TO POLICY
We reserve the right to change this privacy policy, and any of our policies or procedures including the treatment of information collected through the site, without prior notice. Any changes to our privacy policy and any of our policies or procedures will become effective upon posting of the revised policy on the Internet, accessible through the site. Use of the site following such changes constitutes your acceptance of the revised policy then in effect. We encourage you to bookmark this page and to periodically review it to ensure familiarity with the most current version of our privacy policy. For further assistance you can fill-out the following contact form and we will have one of our Techs contact you as soon as possible.